Terms

Please read the following terms and conditions closely before ordering from AEGI.COM. By accessing, browsing, and using this Site and the hardware it's hosted on, you (Visitor) acknowledge that you have read, understood, and agree to comply with these Terms and Conditions of Use.

Please note terms are VISA,Mastercard or AMEX in the United States. Outside the United States terms are "T/T" (Wire Transfer), Money Order or Western Union.

Note: AEGI.COM protects our customer’s information by the use of secure server software. When an order is placed the secure server software encrypts all the information you input prior to being sent to us.

Please note all Sales are Final. As a policy, AEGI does not ship to addresses other than the "Bill To" address unless the order is being shipped to your job or to an alternate business address. Please provide company name if applicable. To expedite the processing of your order, you must provide the billing address where you receive your credit card statement. Otherwise your order may be delayed.

Sales Tax
AEGI is required to collect applicable sales tax on transactions shipping to the state of New York as required by law. All new customers are assumed to be taxable unless valid documentation stating otherwise is provided. Valid documentation includes a resale or exemption certificate issued by the State, completed, and signed by you. It must include your State assigned resale/exemption number. Your written statement claiming resale or exemption status is insufficient. To claim non-taxable status, we must have a properly completed state issued document from all states listed above to which you ship merchandise. Any taxes that appear on your online order are a very close approximate if not in most all cases exact. The actual taxes charged to your credit card will reflect all the applicable state and local sales taxes, and will be calculated when your order is actually shipped.

State Issued Resale and/or Exemption Certificates must be submitted via e-mail, fax (516) 870-0755 or mailed to:

AEGI
1670 Old Country Road, Suite 112
Plainview NY 11803

If you need a Blank Tax Resale form for New York NYS TAX RESALE FORM. If you need a Blank Tax Resale form for New Jersey NJ TAX RESALE FORM. Then fax this form along with your order to (516) 870-0755.

Return Policy
Please keep all original packaging! We will only accept a return if returned in original boxes that you received it in. All products, EXCEPT software, Recorders, Printers, and any other unit that records time or has a counter may be returned for exchange within 15 days from date of delivery (the products must be brand new, in perfect condition, a perfect box and never used, with all manufacturers included accessories). Please contact us via e-mail, fax (516) 870-0755 or call us at 516-870-0430 for a return authorization number, please include your original order number and invoice number with all correspondence. You will be given a Return Authorization Number and instructions on how and where to ship. No unauthorized returns will be accepted. A return authorization number will be issued by AEGI.COM and must accompany all returns. Items returned for credit will be rejected if no authorization number has been issued or freight has not been prepaid. Items returned for restocking are subject to a minimum 25% restocking fee. Return Authorizations are valid for 10 days from the date issued. All products returned must be in original packaging, and include all reference materials included in the original package.

Special Order items may not be returned, refunded or exchanged.

All returned merchandise must be in original carton and packing material with . Missing accessories will result in a reduced credit amount by the actual replacement cost of those items. Original merchandise box must not be defaced or altered in any way. Merchandise initially shipped 'double-boxed' must be returned to AEGI.COM in like fashion. We reserve the right to refuse any package that does not comply with our Return Policy.

Authorized returns must be shipped (freight prepaid) to:

AEGI Returns Department
1670 Old Country Rd Ste 112
Plainview, NY 11803
RA # ___________

We reserve the right to refuse any package not in compliance with our return policy.

In Warranty Products:
At our Discretion, SPYTOWN will repair or replace without charge to the customer any merchandise proven defective in material or workmanship for the period of the manufacturer warranty. Manufacture terms and conditions of warranty policy are indicated on warranty materials packed with your shipment.

Out of Warranty Products:
When merchandise is returned as defective and is no longer covered under the warranty period or warranty has been void due to misuse of equipment or acts of nature the customer will be advised of an estimated cost for repair. Customer must authorize acknowledgment of this estimated cost within 14 days of notification. If such acknowledgment has not been received, AEGI reserves the right to dispose of defective merchandise.

Shipping
We ship Via UPS (United Parcel Service). All orders shipped require an authorized signature upon receipt. Items ordered on Friday with a UPS RED Delivery will be delivered on Monday via UPS. If Saturday Delivery is required, there is an additional $15.00 charge to your order. You must state "Saturday Delivery on your order" in the Comments Field.
Track a Shipment

Export Administration Regulations (EAR)
All orders placed with AEGI.COM are subject to United States (U.S.) export control laws. Specifically, the Export Administration Regulations (EAR) prohibits dealing with certain denied parties and end-users that may be involved in conventional weapons and weapons of mass destruction - chemical, biological, nuclear weapons, or missile technology.

The EAR sets forth General Prohibitions that are applicable to US technology and exports. The General Prohibitions concern export transactions that are prohibited by U.S. law and thus require a US export license. The prohibitions that may concern your sales activities are:

End-users that are prohibited because they are on the: US Denied Persons List, US Specially Designated Nationals List, Entities List
Countries under US embargo at this time are:(Cuba, Iran, Iraq, Libya, Sudan), and Angola (Unita). These countries are listed on the Internet under www.treas.gov/ofac/. Please note that this list of embargoed countries is constantly changing, so you will need to check it on a regular basis
End-users that may be manufacturing weapons of mass destruction
Diversions to illegal end-users that are involved in diversions to embargoed countries, parties involved in proliferation or to destinations that require a license.

Therefore, certain orders placed with AEGI.COM may require a US export license. AEGI.COM will not violate or participate in the violation of the US law by selling to these parties.

To comply with the EAR, AEGI.COM needs to ensure that we do not sell to restricted parties through our dealers/distributors and or end-users. To accomplish this, we request that you provide necessary customer and end-user information on all orders, including full name, country, and type of facility so that we may screen the customer and/or end-user name. Failure to comply may cause your order to be delayed or canceled. We appreciate your cooperation in furnishing this information.

Refused Shipment
Refused shipments are subject to a 25% restocking fee plus return freight. If a customer wishes to cancel an order (provided it is not a special order product), it is the responsibility of the customer to cancel the order prior to the product being shipped. If a customer cancels an order after product has been shipped, the refused shipment or return will be subject to a 25% restocking fee plus return freight.

Product Damaged in Transit
If the packaging appears damaged on the outside, please refuse to accept the package(s) from the shipper; or please make sure that when you sign the shippers proof-of-delivery slip that you include a note stating that the package is/appears damaged. If you do accept a damaged shipment, please inform us immediately. We do expect you to deal with the carrier in that case. If you prefer for us to deal with the carrier, we must know within two days of your receipt of the product that it was damaged. Please open all boxes immediately and check for contents and damage. We must know within 2 days upon your receiving products of any damage/problems. In order to serve you better we request that you also inspect all of your products for obvious defects/blemishes within 2 days of receiving them. Also, if there was any internal (non-visible) damage, this should be reported to the carrier (or to us) within two days of receiving the product.

Wrong Products Received
In the rare event that you received a product different than what was ordered (all orders are double check prior to shipping) we must be contacted within 2 business days from the receipt of the shipment. If we made a mistake/error in shipping and we are contacted within the specified time, you will be issued a Return Authorization Number (RA) and instructions on how and where to return the product. AEGI.COM will be responsible for freight both ways, and will ship you the correct product.

Hours of Operation
Orders can be placed with AEGI.COM 24 hours a day, 7 days a week, 365 days a year online or via email, or fax (516) 870-0755

AEGI.COM phone lines 1(516) 870-0430 are open from 9 A.M. Eastern Time to 5 P.M. Eastern Time - Monday thru Friday for Phone Orders, technical assistance, system design, questions and/or comments. AEGI.COM voice mail and fax machine are available 24 hours, 7 days a week, 365 days a year. AEGI.COM offices may be closed or hold special hours of operations during holidays. Special hours of operations will be noted on our web site as well as our voicemail system. All orders placed will be processed during normal business hours.

Product Information/Specification
Product information is furnished by product manufactures and is believed to be accurate. However, no responsibility is assumed by AEGI.COM for its use. Product specifications and availability are subject to change without notice. Manufacturer’s specifications may be approximate, and we hold no responsibility for errors or inaccuracy of specifications. Any delivery indication furnished represents only the best estimate of time required to make shipment. We shall not incur any liability, consequential or otherwise, due to any delay or failure to deliver for any reason. Prices and availability are subject to change without notice. Although we try to assure accuracy, AEGI.COM cannot be responsible for typographic errors.

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